PAYMENT POLICY

Last Updated: November 20, 2025

Overview

IMPORTANT: This webstore is managed by Health Mobius LLC. Your credit card will be charged by Health Mobius LLC, and "Health Mobius" will appear on your credit card statement. The products offered on this website are sold and shipped by Health Mobius LLC on behalf of your healthcare provider. For any questions about products purchased or returns, please contact Health Mobius LLC at (630) 325-5150.

We strive to make purchasing from us as easy and convenient as possible. We accept Visa, MasterCard, American Express, and Discover.

Secure Transactions

Our website uses industry-standard SSL encryption technology to protect your personal information during transmission. We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance to ensure your payment data is processed, stored, and transmitted securely.

When entering sensitive information on any web page, look for "https://" in the address window and the padlock icon in your browser to confirm you are in a secure environment.

Billing Requirements

When completing the checkout process, please enter your full name and billing address exactly as they appear on your credit card statement. The information you provide must match the records held by your card issuer, or the transaction may be declined for security reasons.

Verification Requirements:

• Customer billing street address and zip code MUST match credit card holder information on file at the issuing bank
• Customers must enter the security code (CVV) printed on their credit card:
  • For Visa, MasterCard, and Discover: the three-digit code on the back of the card
  • For American Express: the four-digit code on the front of the card

Order Processing

Your order will typically be processed within 1-2 business days after payment authorization. You will receive an email confirmation once your order has been successfully processed.

FSA/HSA Cards

We accept FSA (Flexible Spending Account) and HSA (Health Savings Account) cards for eligible medical products. Please note that not all products qualify for FSA/HSA purchases. It is your responsibility to determine if a product qualifies under your specific plan's guidelines.

International Orders

We currently only accept payment methods issued by US financial institutions. All transactions are processed in US dollars.